Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all accommodation bookings made through StayGeo. By completing a booking through StayGeo, you acknowledge and agree to this policy.

To confirm an accommodation booking through StayGeo, students are required to pay 20% of the total accommodation fee at the time of booking.

This payment:

• Secures the selected accommodation.
• Enables the booking confirmation process.
• Allows Ceeco Investment LLC to issue an accommodation letter, where applicable.

The remaining accommodation balance is payable directly to the accommodation provider in accordance with their payment terms.

If a student cancels their booking after it has been confirmed, the 20% booking payment is non-refundable, except in the situations described under Section 4 of this policy.

A refund of the 20% booking payment may be considered only in the following circumstances:

• The student receives an official visa refusal from the relevant embassy or consulate and provides valid supporting documentation.
• The student is denied departure or exit at immigration/emigration by the relevant authorities and provides valid official supporting documentation.

All refund requests must be submitted together with the required supporting documents. StayGeo reserves the right to verify the authenticity of all submitted documents before processing any refund.

The 20% booking payment will not be refunded in situations including, but not limited to:

• Change of travel plans.
• Change of university or course.
• Personal reasons.
• Failure to travel after obtaining a visa.
• Failure to occupy the booked accommodation.
• Failure to provide the required supporting documents for a refund request.
• Submission of false, altered, or misleading information or documents.

The remaining accommodation balance is paid directly to the accommodation provider.

StayGeo and Ceeco Investment LLC are not responsible for refunds relating to payments made directly to accommodation providers. Such refunds, if applicable, are governed solely by the accommodation provider's own policies.

Approved refunds will be processed to the original payment method whenever reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

We may update this Refund & Cancellation Policy from time to time.

Any changes will be be published on this page together with the revised “Last Updated” date.

Continued use of StayGeo after such updates constitutes acceptance of the revised policy.

For questions regarding this Refund & Cancellation Policy, please contact:

StayGeo

A unit of Ceeco Investment LLC

Email: support@georgiahostel.ge